ALL ORDERS VIA OUR WEBSITE AND EMAIL ARE BEING PROCESSED AND DISPATCHED DAILY.
During this uncertain time, we want to reassure you that we are taking extra measures to keep our business running as normal as possible. We are following government guidelines and have increased sanitising procedures within our company.
Orders by web, email and telephone are being processed and dispatched daily. We have made the decision to temporarily close our Notting Hill Showroom. We currently expect little disruption with deliveries.
FREQUENTLY ASKED QUESTIONS
Are you open and can I place an order?
Yes - all orders by website, email and telephone are being processed and dispatched from the Venusrox warehouse as usual. Our Notting Hill Showroom is temporarily closed.
Are there any delays in the dispatch of orders from Venusrox?
There are currently no delays or issues with orders - all orders by website, email and telephone are being processed and dispatched by us as usual.
Are there any delays with Royal Mail in the UK?
We are not currently aware of any delays with Royal Mail and will keep this page as up to date the best we can. For latest information, check Royal Mail's coronavirus updates page.
What about signed for UK deliveries?
Royal Mail has stated that they will be suspending the guarantee for the Guaranteed by 1pm special delivery service. It will remain a priority service but they will not be refunding the delivery fee if the item is delivered late. The Guaranteed by 9am delivery service remains under guarantee and is the service to select for a guaranteed next day delivery. Royal Mail will now be logging the name of the person accepting the item rather than passing a handheld device. With all customers, Royal Mail will deliver parcels by keeping a safe distance. For the latest information, check Royal Mail's coronavirus update page.
Are there any delays in international deliveries?
All overseas orders are currently being delivered to schedule. This situation is very fluid so we will continue to monitor this. Currently there are no restrictions on the movements of our goods being transported globally.
Is the Notting Hill Showroom open?
No. We have decided to temporarily close our Notting Hill Showroom. You can still place an order online, with orders being dispatched as normal. Orders are usually sent out on the same day as receipt. We continue to answer requests and questions via email and telephone as normal (0207 792 4957)
Can I pick up my order from the Notting Hill Showroom?
No. Our Showroom is temporarily closed.
Have another question?
Get in touch by email email@example.com or telephone us us on 0207 792 4957.