TERMS & CONDITIONS

 

This website, found under the www.venusrox.com URL, is operated by Venusrox Ltd ("Venusrox") and references to "we", "us" and "our" shall be deemed to be references to Venusrox Ltd. References to "you", and "your" shall be deemed to be references to any person visiting/using/placing an order via this website.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL TERMS AND CONDITIONS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PLACING AN ORDER

By visiting our website and/or placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before using this website or placing an order with us either by telephone on 0207 792 4957, by email at customercare@venusrox.com or by post using the address given below. All our calls may be recorded for training and monitoring purposes.

By placing an order via this website you are making an offer to Venusrox to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation email that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Venusrox for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised and charged when your order is placed and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

GIFT VOUCHERS

Gift Vouchers can be exchanged for merchandise at Venusrox, online at www.venusrox.com, by phone on 0207 792 4957, and in our store. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Venusrox is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited

STOCK AVAILABILITY

We endeavour to display through this website all items we have available. We aim to hold stock whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted. 

YOUR RIGHT TO CANCEL

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) either to our store or by post. Parcels returned by post are returned at your own cost.

RETURNS POLICY

Please refer to our returns policy here.   We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are earrings. Return of an item is at your own cost unless the item is faulty. For further details please read our Returns page here.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCOUNT

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER & LIMITATIONS OF LIABILITY

The information presented on this website is not a substitute for professional medical or psychological advice and care. The authors of this material do not dispense medical advice or prescribe the use of stones as a form of treatment for medical or psychological conditions. Readers should regularly consult a physician and seek professional medical advice about any physical, medical, psychological, or emotional matters that may require diagnosis or medical attention. This information is not intended to be used to diagnose, treat, cure or prevent disease. The information discussed on this website regarding the metaphysical properties of stones is intuitively derived and has not been scientifically evaluated. Readers are advised to view this information as speculative in nature, and to evaluate it in light of their own experiences. Venusrox Ltd's intent is only to offer information of a general nature to help readers in their spiritual quest for higher consciousness and well-being. In the event that you use any of this information on this website for yourself, Venusrox Ltd assume no responsibility for your actions.

Venusrox does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Venusrox nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Venusrox or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Venusrox Limited and any other associated company of Venusrox Ltd as if references to Venusrox included references to each such associated company.

While Venusrox uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Venusrox will not be responsible for any errors or omissions or for the results arising from the use of such information. While Venusrox takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Venusrox will not be responsible nor liable for your use of any other websites which you may access via links within this website. Venusrox does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Venusrox. The entire liability of Venusrox under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Venusrox will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Venusrox may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Venusrox.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

No part of this Site is intended to constitute advice and the Content of this Site should not be relied upon when making any decisions or taking any action of any kind.

We accept no liability for all and any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein, to the maximum extent permitted by law You should be aware that You use the Site and its Content at Your own risk.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Venusrox Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Venusrox Ltd; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OFFER TERMS AND CONDITIONS

SHOPPING CODES

Shopping codes cannot be used in conjunction with any other offer and are valid during the stated time period only.

During sales and promotions our products are already discounted so your shopping code discount will not be valid on these items.

All orders are subject to acceptance.

Shopping code discount will not apply to gift boxing, gift vouchers, Gold and Silver Jewellery Chains, Display Stands and Acrylic Blocks.

Shopping code delivery is only available on standard UK delivery.

Free UK delivery does not apply to large items.

Offers are subject to availability and while stocks last.

Shopping codes and offers may be withdrawn at any time.

Shopping codes are only to be used by the intended recipient. Any improper use of shopping codes may result in the cancellation of your order.

Terms and conditions are provided with each shopping code – for specific information relevant to that offer, please refer to email or marketing material on which it is featured.

OUR DETAILS

Venusrox Ltd, 
25 All Saints Road, London, W11 1HE

The registered company address of Venusrox Ltd: 25 All Saints Road, Notting Hill, London, W1 1HE. Registered in England.

Company registration number: 6945679.

VAT Registration Number: 984 8576 46