The UK is exiting the European Union on 1st January 2021. While we manage the transition period, there will be some changes to some dispatch and delivery processes for our international customers. Find details of all the changes below, and please contact our Customer Service team if you have any further questions.


CUSTOMERS ORDERING FROM AN EU COUNTRY

We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

CUSTOMS AND DUTY

From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. Venusrox pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you. In addition, our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries.

RETURNING YOUR ORDER

From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. Venusrox pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. EU customers will continue to be responsible for paying carrier costs as per the existing return process.  Venusrox will pay any import taxes and duties levied by the UK on returns.

 

CUSTOMERS ORDERING FROM NORTHERN IRELAND

We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.

 

CUSTOMERS ORDERING FROM REST OF WORLD (Non-EU)

We expect very little change from the current shipping arrangements and procedures we currently adhere to when shipping to non-EU countries.  Import tax/duty may be payable on goods. Venusrox pays all import taxes and duties on your behalf. If you are charged, please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. For returns, International customers will continue to be responsible for paying carrier costs as per the existing return process and any sales tax and custom duties are non-refundable.  However, you may be able to recover these by contacting your local customs office directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.